Terms & Conditions Price & Measurements: All prices are Wholesale Net F.O.B. Batavia, New York. FOB points are at seller’s discretion. Prices, minimums and carton pack quantities are subject to change without notice. All measurements are approximate outside measurements (length, width, height, overall height for handle baskets). Additionally, containers are all hand produced; as a result, size, color and weaves may vary. Order Minimums: $200.00 Minimum initial order $200.00 Minimum reorder $10.00 Service charge on orders under minimum There are individual minimums per item, please see item for specifics. Payment Terms: Credit Cards - Are the preferred method of payment (Visa, MasterCard, Discover or American Express cards are accepted). Net 30 Days - Orders over the minimum will be shipped on 30-day terms upon credit approval. A minimum of three (3) trade references and one (1) bank reference must be furnished along with complete addresses and account numbers. The review process may take up to four weeks. A late charge of 1½% per month, 18% per year will be applied to account balances not paid in accordance with our terms. Willow Specialties is a reporting subscriber to GAIN (Giftware Interchange) and Dunn & Bradstreet. Prepayment - Check, Cashiers Check, or Credit Card are accepted on all orders. Claims: It is our corporate policy (so stated on your invoice) that all claims must be made within seven (7) days upon receipt of the merchandise. Claims made after this time period will not be honored. All shipments must be inspected immediately. Please contact our office directly to file a claim and have all necessary paperwork on hand. Any authorized return of undamaged merchandise either returned/refused will be subject to a 20% restocking fee and appropriate freight charges. No undamaged merchandise will be accepted after thirty days (30). Credit is not allowed on worn or used products. No return merchandise will be credited without a return authorization issued by Willow Group, Ltd. Shipping: If no shipping instructions are supplied, we will use our discretion to ship via the best and most economical way. Willow Group, Ltd.'s preferred ground carrier is Federal Express. Please advise our customer service representative of your preferred carrier. Back Orders: Any unshipped merchandise totaling $50.00 or more will be automatically back ordered unless “no back order” is specified. All back orders of less than $50.00 will be canceled. All back orders may be canceled at 60 days unless otherwise specified on the order. Please call our customer service department for any cancellations or reinstatements. Direct Import/Custom Orders: Willow Group, Ltd. can provide sourcing, development and execution for your special packaging requirements. Please contact our office or your sales representative for any special orders. Minimum quantities and extended lead times may apply. Accounts: Resale Certificates are required to be on file with us to be exempt from sales tax. New York State accounts require NYS Form ST-120, Florida State- accounts require form DR-13 or DR-14 and New Jersey State accounts require form ST-3. All agreements and sales are contingent on strikes, fires, floods, accidents, wars, insurrections, lockouts, breakdown of machinery, perils of the sea, acts of God, delays of carriers and other delays unavoidable or beyond our control. All offers are subject to prior sales. Our liability will in no event exceed the dollar value of the material sold.